Track your order

Every order is supplied with a tracking number.

• Orders are processed Monday-Friday. Please allow 24–48 hours for orders to be processed and for your tracking number/order shipment confirmation to be sent.
• Unfortunately, we cannot guarantee that you will receive your package within the expected time frame. Estimated delivery times are to be used as a guide only and commence from the date of dispatch. Please watch out for your dispatch email.
• Alessi Swim does not hold responsibility for damaged, lost, or stolen packages. Please ensure that you provide your daytime delivery address and contact number, as parcels cannot be left unattended in your letterbox or at your front door. We are also unable to redirect orders once they have been dispatched, so please ensure all details are entered correctly at checkout.
• Alessi Swim does not ship to PO Boxes for countries other than Australia.
• You can track your package with Australia Post by clicking here, or with DHL by clicking here.

If you have any further inquiries regarding delivery times, please contact DHL:

USA: 1-800-225-5345 local toll free / 1-480-636-2571 CS International

Canada: 1-855-345-7447 within Canada / 1-905-861-3674 CS International

UK: 44-844-2480844 UK local use / 44-1332-816-960 CS International

Duties & Taxes

Quoted international shipping fees do not include customs or duty fees. These fees vary from country to country, and we have no control over these charges. The customer is responsible for all customs and duty fees payable upon delivery on a Delivery Duties Unpaid (DDU) basis.